Last edited 02/15/26

In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date. This department operates Monday through Friday, 8 a.m. to 4 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.

Return Address:

Fadi return
1960 Blue Oaks Blvd, Ste 190-170
Roseville, CA 95747

We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date. 

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.

Please include a note in your return package with the following necessary information:

• Your order number (Example: DD0001).
• If possible, also include the original packing slip, which serves as your receipt.

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*

• We do not accept C.O.D. parcel*

Shipping is NOT refundable.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return. If a return is accepted, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPINGFEES) back onto the original card used to purchase the product. The return process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email Team@Fadiissa.com

To start a return, you can contact us at Team@Fadiissa.com Please note that returns will need to be sent to the following address:

1960 Blue Oaks Blvd, Ste 190-170
Roseville, CA 95747

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Team@Fadiissa.com

If more than 15 business days have passed since we’ve approved your return, please contact us at Team@Fadiissa.com

Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.